Privacy Policy

This Privacy Policy explains how we collect, use, protect, and disclose information through our website, reservations, communications, and related business activities.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Names, email addresses, telephone numbers, and mailing or billing addresses.
• Reservation information: Experience dates, party packages, guest counts, purchases, preferences, special requests, and transaction details.
• Information about children: Names, ages, birthdays, interests, and other details voluntarily provided by parents or guardians to personalize experiences.
• Communications: Emails, text messages, voicemail messages or transcripts, customer inquiries, and correspondence with our team.
• Experience information: Information voluntarily provided to help us accommodate guests, including accessibility, allergy, or other special considerations.
• Website information: Technical information collected by our website or service providers, potentially including IP addresses, browser information, and cookies.

Payment information may be processed through third-party booking and payment providers. We do not need full payment-card information to provide most customer services.

2. How We Use Information

We use information to:

• Process reservations, purchases, and payments.
• Prepare and personalize guest experiences.
• Communicate about bookings, inquiries, and customer service.
• Provide requested updates, event announcements, and marketing communications.
• Manage staffing, inventory, scheduling, and business operations.
• Analyze customer preferences, purchasing patterns, and service performance.
• Improve our experiences, training, customer service, and business processes.
• Develop statistical, aggregated, or deidentified business information for legitimate business purposes, including research, analytics, and potential commercial licensing where legally permitted.
• Meet applicable legal, financial, and recordkeeping obligations.

3. Children’s Information

Our experiences are designed for families and children, but reservations and online inquiries are intended to be completed by parents, guardians, or other responsible adults.

Parents and guardians may voluntarily provide information about children so that we can prepare personalized experiences.

We take particular care when handling information relating to children. We do not knowingly license identifiable children’s personal information for third-party AI training.

Information involving children’s experiences may be included in aggregated or deidentified business datasets only after appropriate measures are taken to remove identifying information and address reasonable reidentification risks.

4. When We Disclose Information

We may disclose information to service providers and business partners when reasonably necessary to operate our services, including reservation platforms, payment processors, communication providers, technology vendors, and professional advisers.

We may also disclose information when required by law, to protect legitimate rights and interests, or as part of a lawful business transaction.

We may create and license aggregated or deidentified business information to third parties, including organizations involved in research, analytics, and artificial intelligence development, where permitted by applicable law.

Our intention is that such datasets do not identify individual customers or children. We use reasonable safeguards and contractual restrictions appropriate to the information and transaction.

We do not describe deidentified information as personally identifiable customer information merely because it originated from historical business records.

5. Booking and Other Third-Party Services

We use third-party services, including FareHarbor, to support reservations and business operations.

When you interact with an external booking platform, payment processor, or other third-party service, that provider may process information under its own privacy practices and contractual obligations.

We encourage guests to review the privacy policies of those services where applicable.

6. Marketing Communications

If you subscribe to a mailing list, Birthday Club, or event announcement list, we may contact you with relevant information about our experiences and offerings.

You may unsubscribe from promotional emails using the unsubscribe instructions provided or by contacting us directly.

Transactional communications concerning an existing reservation may still be sent when necessary.

7. Data Retention and Security

We retain business records for periods reasonably necessary to provide services, maintain historical business records, resolve disputes, satisfy legal obligations, and support legitimate business operations.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we maintain.

No method of electronic storage or transmission can be guaranteed completely secure.

8. Your Privacy Choices

You may contact us to ask about personal information you have provided, request corrections, update communication preferences, or request deletion where applicable.

We will evaluate requests in accordance with applicable law and legitimate recordkeeping requirements.

To make a privacy inquiry, email info@onceuponanisland.net.

9. Website Cookies and Tracking

Our website and third-party service providers may use cookies or similar technologies to support website functionality, understand usage, or improve visitor experiences.

Browser settings may allow you to limit certain cookies.

Our response to browser-based Do Not Track signals and any Global Privacy Control signals depends on the technologies operating on our website and applicable legal requirements.

Third-party services embedded in or linked from our website may collect information according to their own privacy practices.

10. Changes to This Policy

We may update this Privacy Policy as our business, services, technology, and legal obligations evolve.

When we make changes, we will post the revised policy on our website. Material changes will be communicated where required by law.

Updates do not retroactively eliminate rights or commitments that applied when information was originally collected.

11. Contact Us